Effective Date: July 16, 2026
This Privacy Policy describes how VOILÀ ("we", "us", "our") collects, uses, shares, and protects your personal information when you visit our page on the Laylo platform, sign up to receive messages from us, RSVP, or make a purchase.
We use Laylo, Inc. ("Laylo") as our messaging and engagement platform. Laylo processes your information on our behalf as our service provider and processor. Laylo's own privacy practices are governed by Laylo's Privacy Policy.
We are the business operating this page. For purposes of this Privacy Policy and applicable privacy laws (including the General Data Protection Regulation ("GDPR") and the California Consumer Privacy Act ("CCPA")), we are the data controller of the personal information you provide to us. Laylo is our service provider and data processor.
We collect the following categories of personal information:
Information you provide directly:
Name
Email address
Phone number (mobile)
Mailing address (if you make a purchase requiring shipping)
Date of birth (if you provide it)
Payment information (processed by our payment processor, not stored by us)
Content you submit (contest entries, fan submissions, comments)
Any other information you choose to share with us
Information collected automatically when you visit our page:
Device information (browser type, operating system, IP address, device identifiers)
Usage information (pages viewed, time spent, links clicked, referral source)
Location information (general location based on IP address)
Cookies and similar tracking technologies (managed by Laylo as our platform provider)
Information we receive from third parties:
Information from social media platforms if you connect your account (e.g., Spotify, Instagram, TikTok)
Information from ticketing partners if you've purchased tickets to our events
Information from carriers in connection with messaging consent and fraud prevention
We use your personal information to:
Send you messages (SMS, RCS, MMS, email) about drops, presales, RSVPs, ticket releases, contests, content drops, tour updates, and other communications you've consented to receive
Process and fulfill your orders, RSVPs, and purchases
Provide customer support
Verify your identity and prevent fraud
Personalize your experience and show you relevant content
Build lookalike audiences on advertising platforms (see Section 5)
Analyze how fans engage with our page and messaging to improve what we offer
Comply with legal obligations and enforce our Terms of Service
We share your personal information with:
Laylo, our messaging and engagement platform, which processes your data on our behalf
Payment processors (e.g., Stripe) to process transactions, in which case payment details are governed by their privacy policies
Shipping and fulfillment providers if you make a purchase requiring delivery
Ticketing and event partners if you purchase tickets or RSVP through us
Wireless carriers for messaging delivery, identity verification, and fraud prevention
Advertising platforms (e.g., Meta, Google) for lookalike audience building, as described in Section 5
Legal and safety recipients if required by law, subpoena, court order, or to protect the rights, property, or safety of any person
Business successors in the event of a merger, acquisition, or sale of all or part of our business
We do not sell your personal information for money.
However, under the CCPA and similar state privacy laws, the term "sale" or "sharing" can include certain disclosures of personal information for advertising purposes, even without a direct exchange of money.
Specifically, we may share your information (such as your hashed email address or phone number) with advertising platforms like Meta and Google to build "lookalike audiences" - groups of people who share characteristics with our existing fans. This helps us reach new potential fans more efficiently. Under CCPA and similar laws, this activity may be considered "sharing" or "sale" of personal information.
You have the right to opt out of this sharing at any time. To opt out, email us at info@voilateam.com or contact Laylo at contact@laylo.com. Opting out will not affect your ability to receive messages from us if you've separately opted into messaging.
We do not knowingly sell or share the personal information of anyone under 16.
Our page uses cookies and similar technologies (such as pixels and web beacons) to operate the page, remember your preferences, analyze usage, and support advertising. Most of these are managed by Laylo as our platform provider.
You can control cookies through your browser settings. Blocking certain cookies may affect how the page functions. For more detail on cookies used on Laylo, see Laylo's Privacy Policy.
We do not respond to "Do Not Track" browser signals at this time, as there is no industry consensus on how to respond to them.
We keep your personal information for as long as necessary to:
Provide our Service to you
Comply with our legal obligations (including tax, accounting, and regulatory requirements)
Resolve disputes and enforce our agreements
Maintain records of your messaging consent and opt-outs as required by law
When we no longer need your information, we will delete it or anonymize it. If you ask us to delete your information, we will do so subject to any legal obligations to retain it.
Depending on where you live, you may have rights regarding your personal information.
If you are a California resident, you have the right to:
Know what personal information we collect, use, share, or sell
Access a copy of the personal information we hold about you
Delete your personal information, subject to legal exceptions
Correct inaccurate personal information
Opt out of the sale or sharing of your personal information (see Section 5)
Limit the use of sensitive personal information
Non-discrimination for exercising any of these rights
If you are a resident of Colorado, Connecticut, Virginia, Utah, Texas, Oregon, or another state with a comprehensive privacy law, you have similar rights, including the right to access, correct, delete, port your data, and opt out of targeted advertising and profiling. The specific rights available depend on your state's law.
If you are a resident of the European Economic Area, the United Kingdom, or Switzerland, you have the right to:
Access your personal data
Rectify inaccurate or incomplete personal data
Erase your personal data (the "right to be forgotten")
Restrict or object to processing
Data portability (receive your data in a structured, machine-readable format)
Withdraw consent at any time, where processing is based on consent
Lodge a complaint with your local data protection authority
Our legal bases for processing your personal data under the GDPR include: your consent, performance of a contract with you, our legitimate interests (such as marketing to existing fans and improving our Service), and compliance with legal obligations.
We may transfer your data to the United States and other countries that may not have the same data protection laws as your country. When we do, we rely on lawful transfer mechanisms, including the EU-U.S. Data Privacy Framework (which Laylo, our processor, has self-certified to) and Standard Contractual Clauses where applicable.
To exercise any of these rights, contact us at info@voilateam.com or contact Laylo directly at contact@laylo.com. We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law.
You may designate an authorized agent to submit requests on your behalf. Contact us using the email above for instructions.
Our Service is intended for users 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a person under 18 has provided us with personal information, please contact us at info@voilateam.com and we will take steps to delete it.
We use reasonable administrative, technical, and physical safeguards to protect your personal information. Laylo, as our processor, maintains industry-standard security measures including encryption in transit and at rest. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Our page may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing any personal information with them.
12. Text Messaging Consent
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of this policy and post the updated policy on this page. Material changes will be communicated to you where required by law.
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:
VOILÀ
info@voilateam.com
You may also contact our processor Laylo directly at contact@laylo.com for any data subject request, and Laylo will work with us to fulfill your request.