This page is operated by VOILÀ ("we", "us", "our"). We use this page, hosted on the Laylo platform, to communicate with you and to offer drops, RSVPs, presales, ticket releases, contests, and other content and Services (collectively, the "Service"). By visiting our page, signing up to receive messages from us, RSVPing, or purchasing anything from us, you agree to be bound by these Terms of Service ("Terms"). If you don't agree, please don't use the Service.
Our page is hosted on Laylo, Inc. ("Laylo"). Your use of the Laylo platform is also governed by Laylo's own Terms of Service and Privacy Policy, which apply to you in addition to these Terms.
We may update these Terms from time to time by posting changes to this page. Your continued use of the Service after changes are posted constitutes acceptance of those changes.
The Service is intended only for individuals at least eighteen (18) years old. By using the Service, you represent that you are at least 18 and have the legal capacity to agree to these Terms. If you are under 18, you may not use the Service.
By providing your phone number or email address and opting in, you expressly consent to receive recurring messages from us, including via SMS, MMS, RCS, and email. The messages you receive may include:
Transactional and service-related messages (e.g., order confirmations, ticket confirmations, RSVP confirmations, account alerts, shipping updates, and other transactional notifications).
Promotional and marketing messages (e.g., drop announcements, presales, ticket releases, contests, content drops, tour updates, special offers, and other marketing communications).
By opting in, you specifically agree and acknowledge that:
You authorize us, and our messaging provider Laylo, to send recurring automated messages to the mobile number or email you provided, even if that number is on a state or federal Do Not Call registry.
Message frequency varies. Message and data rates may apply.
Consent to receive messages is not a condition of any purchase.
You are the subscriber to the mobile number you provide, or you are the customary user of that number on a family or business plan and are authorized to opt in.
You consent to receive messages outside of standard quiet hours (before 8:00am and after 9:00pm local time) where permitted by applicable law, including the Telephone Consumer Protection Act (TCPA).
You authorize your wireless carrier to disclose information about your account, including subscriber status, payment method, and device details, to us and our service providers for purposes of identity verification and fraud prevention.
You consent to the use of an electronic record to document your opt-in.
To stop receiving text messages, reply STOP to any text message you receive from us. Replying STOP is the exclusive method for opting out of text messages. You may receive one final confirmation message after texting STOP. To stop email, use the unsubscribe link in any email.
For help or customer care, reply HELP to any text message you receive from us, or contact us at info@voilateam.com.
If you opt out of messages from us, you may continue to receive messages from other creators or businesses you've separately subscribed to on Laylo until you unsubscribe from those programs separately.
We reserve the right to refuse Service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, or any contact obtained through the Service, without our express written permission.
The headings used in these Terms are for convenience only and do not affect the meaning of these Terms.
Certain products, drops, presales, ticket releases, RSVPs, contests, or other Services may be available exclusively through this page. These may have limited quantities or capacity and are subject to return, exchange, or cancellation only according to our refund and event policies, which may be posted separately.
We have made reasonable efforts to display products and content accurately, but we cannot guarantee that your screen's display of any color or image will be accurate.
We reserve the right to limit the sale or availability of any products, drops, tickets, or Services to any person, geographic region, or jurisdiction, and to limit the quantities of any products or Services we offer. Pricing and availability are subject to change without notice. We reserve the right to discontinue any product, drop, or Service at any time.
We do not warrant that any products, Services, content, or other materials you obtain from us will meet your expectations.
We reserve the right to refuse or cancel any order or RSVP, and to limit quantities per person, household, payment method, phone number, email, or shipping address. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by bots, scalpers, resellers, or distributors.
You agree to provide accurate, current, and complete information for all purchases and RSVPs, and to update your information promptly when it changes.
The Service may include links to or integrations with third-party services, including Laylo, payment processors, ticketing partners, streaming platforms, and shipping providers. We do not control these third parties and are not responsible for their content, policies, or practices. Your use of any third-party service is subject to that third party's terms and privacy policies.
We are not liable for any harm or damages related to your use of, or transactions with, any third-party service.
If you submit comments, contest entries, fan submissions, photos, videos, ideas, or other materials to us (collectively, "Submissions"), you grant us a worldwide, non-exclusive, royalty-free, transferable license to use, edit, copy, publish, distribute, translate, and otherwise use those Submissions in any medium. We are under no obligation to keep Submissions confidential, to compensate you for them, or to respond to them.
You represent that your Submissions do not violate any third party's rights, including copyright, trademark, privacy, or publicity rights, and do not contain unlawful, abusive, defamatory, obscene, or malicious content. You are solely responsible for your Submissions.
Your personal information is governed by our Privacy Policy, which is posted separately on this page.
Your information is also processed by Laylo as our messaging and engagement platform, subject to Laylo's Privacy Policy.
You may not use the Service:
a. For any unlawful purpose or in violation of any law or regulation.
b. To infringe any intellectual property, privacy, publicity, or other rights of any party.
c. To harass, abuse, threaten, defame, or discriminate against any person.
d. To submit false, misleading, or fraudulent information, or to impersonate another person or entity.
e. To upload or transmit viruses, malware, or any other malicious code.
f. To attempt to gain unauthorized access to the Service or any related systems.
g. To use any robot, scraper, spider, or automated tool to access the Service.
h. To interfere with or disrupt the operation of the Service.
i. To collect or track the personal information of others.
j. To spam, phish, or otherwise abuse our messaging or contact systems.
We may terminate your access to the Service for any violation of these prohibited uses.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SERVICE OR ANY PRODUCTS, CONTENT, OR MATERIALS PROVIDED THROUGH IT, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL VOILÀ, OUR AFFILIATES, OR OUR RESPECTIVE OFFICERS, EMPLOYEES, AGENTS, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR LOSS OF USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED ONE HUNDRED DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to indemnify and hold harmless VOILÀ and our affiliates, officers, employees, agents, and contractors from any claim, demand, loss, or damages, including reasonable attorneys' fees, arising out of or related to: (a) your use of the Service; (b) your breach of these Terms; (c) your violation of any law or third-party right; or (d) your Submissions.
We are not liable for any failure or delay in performance, including the cancellation, postponement, or modification of any event, drop, ticket release, or other Service, due to causes beyond our reasonable control, including acts of God, severe weather, natural disasters, fires, floods, earthquakes, pandemics, epidemics, government actions, war, terrorism, riots, labor disputes, utility or communications failures, or platform outages.
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. The Service is operated from the United States and is intended for users in the United States. If you access the Service from outside the United States, you do so at your own risk and are responsible for complying with applicable local laws.
Informal Resolution. Before filing any claim, you agree to first contact us at the email in Section 16 and attempt to resolve the dispute informally for at least sixty (60) days.
Binding Arbitration and Class Action Waiver. Any dispute arising out of or related to these Terms or the Service that cannot be resolved informally shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in Wilmington, Delaware, or by video conference at the arbitrator's discretion. The arbitrator's decision is final and binding.
YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any class or representative action.
This arbitration agreement does not apply to claims for injunctive or equitable relief regarding intellectual property rights, or to claims that may be brought in small claims court.
Limitation Period. Any claim arising out of or related to these Terms or the Service must be filed within one (1) year after the claim arose, or it is permanently barred.
We may terminate or suspend your access to the Service at any time, without notice, for any reason, including any breach of these Terms. You may stop using the Service at any time. Sections that by their nature should survive termination (including limitation of liability, indemnification, and dispute resolution) will survive.
Questions about these Terms should be sent to us at info@voilateam.com.
Our contact information:
VOILÀ
info@voilateam.com
Privacy policy: https://laylo.com/wearevoila/privacy
These Terms, together with our Privacy Policy and any other policies we post, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right or provision is not a waiver of that right or provision.